FAQ

GENERAL ORDERING

Can you make a sheet cake or a shaped cake?: We do not make sheet cakes or shaped cakes. It's not our thing. Because we are rather fond of that perfect proportion of filling to cake to frosting, most of our cakes are 3-layer rounds.
Are all of your classic cakes available as cupcakes?: Yes, with the exception of our bundt cakes.
What size are your cupcakes?: We only make standard size cupcakes. Sorry, no mini and no jumbo.
Do your marshmallows contain gelatin?: Yes, at the moment, all of our marshmallows are made with gelatin.
Do you make gluten-free products?: Baked is not a gluten-free bakery- our gluten-free baked goods are made in the same kitchen as our regular baked goods. Our most frequent gluten-free items are our coconut macaroons (dippen in chocolate), our granola and our chocolate peanut butter crispy bars (incidentally, these recipes can be found in our first book, Baked: New Frontiers in Baking.). Occasionally, we offer a flourless chocolate cake.

Do you deliver?: We deliver our cakes and cupcakes throughout Brooklyn, Queens, and Manhattan (and sometimes further).
Does delivery cost extra?: Yes, we have to charge extra because we deliver through a third party service. For rates and more information, please call our bakery directly.

Do you make wedding cakes?: Yes - they are extremely tasty and fairly priced. For more info on weddings and how to schedule a consultation, check out our weddings page.
Do you offer wedding favors?: We do. They include mini cookies, standard sized cookies (individually wrapped), brownies (individually wrapped), and individually boxed brownies. In most cases, we can apply personalized stickers and/or ribbon to these items.
Do you have cupcake stands?: Yes. You can rent a basic, 3-tiered stand from us for $15.00 (24 hours). There are also some great cupcake stands on etsy.com and cupcaketree.com.

Do you ship your cakes or pies?: No. Unfortunately, we can’t ship everything. We only ship items that are available through our online store: bakedshop.com.
Can you ship internationally?: We are working on it. However, at the moment, due to various ordinances and red tape, we only ship within the United States – Alaska and Hawaii included.
Can I freeze your brownies?: Our brownies freeze exceptionally well (and we know a few people that prefer our brownies slightly cold)! To freeze: wrap the brownies (very tightly) in two layers of plastic wrap. To eat: leave the brownies in the plastic wrap and defrost either in the refrigerator (which will take longer) or at room temperature. Unwrap and eat. Brownies can be frozen for up to 2 months, but we dare you to exercise that much restraint.
Can I freeze your cookies?: Generally speaking, we don't recommend freezing our cookies, though we know several people that do so and are very happy with the results. If you do decide to freeze our cookies, please be sure to wrap (very tightly) in two layers of plastic wrap. Before consuming: leave the cookies in the plastic wrap, bring back to room temperature, unwrap, and eat!

Do you wholesale your mixes?: Unfortunately, we are unable to wholesale our Baked mixes. They are exclusive to Williams-Sonoma stores
Can you ship your brownie mixes?
: At the moment, we do not ship our Baked mixes via our online store. Our retail stores stock the mix, and Williams-Sonoma will ship it to you.
Can you provide the nutritional information for each of the mixes?: Our mixes are made from premium natural ingredients (the same we use at the bakery). For more information, please visit the Williams-Sonoma website.

Can you donate to or sponsor my event?: Generally speaking, we only donate to Non-Profits and local institutions (i.e. Brooklyn schools). If you are interested in receiving donated baked products for your charitable event, please send an email to info@bakednyc.com. List your event’s date, time, location, and suggested product donation. Due to the volume of requests for donated product, we might not be able to get back to you right away.
Do you have a favorite charity?: Well, we don't have a favorite, but we really like cupcakesforacause.org.

Are you hiring?: We are always on the lookout for amazing bakers, baristas, decorators and managers. Even if we are completely staffed, we will keep your resume on file for future openings.
Can I send you my resume?: Yes, but please make sure to post it in the body of your email. And make sure to tell us a little about yourself! Cutting and pasting a resume rarely gets our attention.

What is your address? What are your hours? How do I get to Baked?: Visit our location page.

Is the Sweet and Salty brownie in your cookbook?: The Sweet and Salty Brownie is in our second cookbook - Baked Explorations. The Sweet and Salty Cake is in our first cookbook - Baked: New Frontiers in Baking.
Why don’t my Chocolate Chip Cookies look like the ones in the book?: Don’t be discouraged! In earlier editions of our first cookbook, we forgot to mention that your butter should be fairly cold when you beat it with the sugar, and you should only beat the butter and sugar together until they are just combined.

So, can you tell me about the missing cardamom in the speculaas recipe in Baked Explorations?: Yes! In the first edition of Baked Explorations, we forgot to omit the cardamom from the instructions (though it is not listed in the ingredients). We tested this cookie many times with and without cardamom and eventually decided it was unnecessary. Our apologies for the error.
Will you sign my book?: All of the books sold through our online store, bakedshop.com, are signed by both Matt Lewis and Renato Poliafito. If you want us to sign the book to someone special, make sure to write your request in the “comments” section upon checking out through bakedshop.com